This site is operated by RFID Solutions, Inc. an authorized reseller of Impinj RFID Products.

Return Policy

Returns for Inc. (hereafter referred to as "The Company")

All returns for any reason require prior authorization and must be authorized by The Company.

Unopened, Non-Defective hardware equipment may be returned to The Company within 30 days of the sale, subject to a 15% restocking fee.

Any Impinj product that is deemed defective will be replaced or repaired under the terms of the manufacturer's warranty. The warrany and RMA process must be followed. Any fees associated with the manufacturer's warranty will be the responisiblity of the Customer.

Customer should accept product deemed to be damaged from the carrier. In order to facilitate timely resolution with the carrier, the customer should document the damage with the driver at the point of delivery in order for The Company to file a damage claim as well as arrange for inspection and pick up of the damaged product.

Prior to shipping your return, please call (561) 271-1727 to obtain a Return Merchandise Authorization (RMA) number. In order to expedite the process, please have the following information ready: name, invoice #, serial number, issue and manufacturer case number if applicable. Items must be packed in the original, unmarked manufacturer packaging with manuals, software, manufacturer documents, original UPC label, and registration card intact. All returns must be insured. Please write your RMA number on the RETURN LABEL on the outside of the package and mail your shipment to:

RFID Solutions
1401 NW 48th Lane
Boca Raton, Fl 33431

Products Will Not Be Accepted for Returned if:

  • Products that have been used.
  • Original box is missing, damaged, or original box is defaced with writing or markings.
  • Product is missing packaging, manuals, or other components.
  • Broken case media, print heads, and software.
  • Products not purchased from
  • Purchases or RMA's issued over 30 days.
  • Referencing RMA number is not included with the return.
  • Special Order, custom configured, discontinued, or obsolete products.
  • Product shipped with other than factory default settings.
  • Serial numbers do not match the referenced invoice.

Note: All Non-Defective returns authorized by The Company are subject to a 15% restocking fee and must be completed within 15 days of shipment to Customer. Incomplete returns, unmarked returns missing a (RMA#) or unauthorized returns may be refused or subject to additional fees.

Customer is responsible for shipping charges on RMA returns. Customer also assumes the risk of loss and damage on all return shipments. The Company recommends the use a reputable freight carrier who can provide proof of delivery (POD) information upon request. The Company also recommends proper packaging and insurance on your return shipment.

The Company may bill the customer and the customer will reimburse The Company for all charges incurred by The Company or its supplier for freight-collect shipments or customer carrier-account shipments that the customer either refuses shipment on, or refuses to pay.